Customer Success Manager
Join APAC's #1 monday.com partner! Drive strategic value for top clients, get certified, and fast-track your career with our award-winning, flexible team.
We usually respond within three days
About the Role
As a Customer Success Manager, you’ll be the strategic link between our Monday.com clients and their long-term success. You'll engage with a diverse range of stakeholders—from end users to C-Suite executives - ensuring adoption, value realisation, and growth opportunities across their portfolio. This is an exciting opportunity to build customer relationships, lead value-driven conversations, and help organisations achieve their business goals with Monday.com.
Key Responsibilities
Client Engagement & Relationship Management
- Facilitate regular client touchpoints such as Executive Business Reviews, cadence calls, and consultations.
- Assist in client onboarding and deliver tailored platform training sessions.
- Build trust with key stakeholders at all levels, including senior executives.
Strategic Value Delivery
- Identify opportunities to optimise clients’ use of Monday.com through workflow enhancements and platform expansions.
- Support clients in driving adoption and change management internally.
- Proactively uncover and communicate new business or upsell opportunities in collaboration with Account Managers.
Content & Community Leadership
- Host webinars and educational masterclasses to promote best practices and platform features.
- Contribute to thought leadership by sharing insights from client success stories.
Internal Collaboration
- Work closely with Sales, Implementation, and Development teams to deliver an integrated client experience.
- Collaborate with Account Managers on retention strategies and expansion strategies.
What We’re Looking For
- A strong communicator who thrives in client-facing roles
- Positive attitude, high energy and empathy
- Solutions and growth focused mindset
- Strong customer-facing and presentation skills with the ability to establish relationships with executives
- Eager to learn, highly organised, and detail-oriented
- Understanding of Monday.com or similar platforms is a plus
- Background in customer success or B2B SaaS is an advantage but not essential.
We Offer
- A collaborative team culture that values curiosity, continuous learning, and high performance.
- Flexible work arrangements, with a strong focus on professional development and career growth opportunities within the region.
- Exposure to a broad range of industries and organisations
- Direct access to training and certification with Monday.com
If you are a customer-centric individual with a passion for technology and a drive to succeed, we would love to hear from you. Apply now to join our team and help us continue to deliver exceptional value to our clients.
- Team
- Customer
- Locations
- Adelaide, Brisbane, Melbourne, Canberra, Head Office, Work from Home, Sydney, Perth
- Remote status
- Fully Remote
Colleagues
upstream is growing!
Our team is driven by excellence, transparency and the ultimate precision in everything we do.
About upstream
Join Upstream, where innovation meets clarity. Headquartered in Canberra, Australia, we've grown into a global force in technology services. As a Platinum monday.com Partner (3x APAC Partner of the Year), a Diamond HubSpot Partner, and a proud member of the Apple Consultant Network, we collaborate with top-tier cloud software providers to deliver exceptional solutions to businesses worldwide.
With a distributed team across Australia and the APAC region, we've championed remote work since 2018, cultivating a culture that values inclusivity, support, and a healthy work-life balance.
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